Simple. Transparent.
And Cost-effective.
America's most Cost-effective Support: Solutions Straight from the Heartland
Tired of skyrocketing Microsoft Support costs eating into your IT Budget. Onshore Unified delivers enterprise-grade Microsoft Unified Support at a fraction of the cost. Our Rural Outsourcing model, Microsoft CoE campus, intelligent automation and DUSTy - AI-powered solutions unlock faster support while saving 50-75% compared to Microsoft Unified Support plans.
Value Package
18,000
Every year
+$1,000 Portal Setup Fee
Consumption-based pricing featuring Onshore Unified Support features 100% US-based support engineers, Onshore's Unified Support Platform featuring DUSTy AI.
Valid for 2 years
Hourly Rate: $180 per hour
Support Minimum: 100 Hours per year
Hourly Rate for Excess Hours: $260
15 minute SLA Response for all issues
Coverage Scope: All core Microsoft products and Services
Coverage Hours: 24/7/365
100% US-based engineers
Support Platform with DUSTy AI
Support Channels: Tickets via Portal and E-mail
Smart-Flex Roll-over Included: 50% of unused hours roll over
Growth Package
33,000
Every year
+$1,000 Platform Setup Fee
Consumption-based pricing featuring Onshore Unified Support features 100% US-based support engineers, Onshore's Unified Support Platform featuring DUSTy AI.
Valid for 2 years
Hourly Rate: $165 per hour
Support Minimum: 200 hours per year
Hourly Rate for Excess Hours: $260
5 minute SLA Response for all issues
Coverage Scope: All core Microsoft products and services
Coverage Hours: 24/7/365
100% US-based engineers
Support Platform with DUSTy AI
Support Channels: phone, live-chat, e-mail, Support Portal
Smart-Flex Roll-over Included: 50% of unused hours roll over
Additional Features: Proactive Reviews. Priority Escalation.
Pro Package
60,000
Every year
+$1,000 Portal Setup Fee
Consumption-based pricing featuring Onshore Unified Support features 100% US-based support engineers, Onshore's Unified Support Platform featuring DUSTy AI.
Valid until canceled
Hourly Rate: $150 per hour
Support Minimum: 400 hours per year
Hourly Rate for Excess Hours: $260
5 minute SLA Response for all issues
Coverage Scope: All core Microsoft products and services
Coverage Hours: 24/7/365
100% US-based engineers
Support Platform with DUSTy AI
Support Channels: phone, web-chat, Portal, Slack/Teams
Smart-Flex Roll-Over: 50% of unused hours roll over
Comprehensive Proactive Services, Priority Escalation
Technical Account Manager assigned
Dedicated Support Engineer (DSE) Time is included
Quarterly Health Check
Regular Risk Assessments
Architectural Planning Sessions
Patch/Update Guidance
Choose your pricing plan
Find one that works for you
Plan | Pricing Model | Effective Annual Price |
|---|---|---|
Onshore Unified (Pro Plan) | $150/hour (pay-as-you-go) $200/hour (in excess of 400 hours/yr) 50% of unused hours applied to next contract term | $60,000 400 hrs/year |
Microsoft Unified (Performance Plan) | Annual contract License-based: Price based on MS365 licenses, Azure Spend, and Dynamic/other license spend. Artificially inflates support cost by 30-50% | Starting at $175,000/yr est. Based on licensing Unlimited hours, but based on size of company for at $175k pricepoint, 400 hours is comparable. |
US Cloud (Premium Plan) | $200/hr (pay-as-you-go) $250/hr (in excess 400 hrs/yr) 50% of unused hours applied to next contract term | $80,000 400 hrs/year |
Transparent, consumption-based Pricing
Microsoft Unified Support plans are priced based on a percentage of your organization's Microsoft license spend (8-12%). This has caused Microsoft support costs to skyrocket because it forces companies to pay for services that they rarely use. Onshore offers consumption-based pricing (pay only for what you use). Our hourly rates, which are inherently reduced because of our rural outsourcing model, are clearly stated in our pricing plans.
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Onshore's Dedicated Microsoft Center of Excellence in Glennville, Georgia
Low-Cost, rural outsourcing
Rural areas typically have lower costs of living and operational expenses. By tapping into the talent pool in rural America, and applying its test Rural Organic Workforce Development Model, Onshore can provide top-tier IT services at a lower cost compared to urban centers an even offshore options. Onshore clients typically save 30-50% vs. other domestic service providers.