US-Based Engineers · Financially Backed SLAs

Unified Support for the Entire Microsoft Stack

Onshore Unified Support delivers enterprise-grade Microsoft product coverage by US-based engineers. Financially backed SLAs on every tier. No minimum Microsoft licensing spend required to qualify.

Schedule a 30-Minute Call Explore Our Service

50%+

Lower cost than Microsoft Unified Support. Fixed annual pricing, never tied to your EA spend.

15 min

P1 Critical response, 24/7/365.
Financially backed.

100%

US-based engineers.
No offshore handoffs.

Built in Rural America

100% US workforce. No offshore escalations.

Smart-Flex Rollover

50% of unused hours carry forward at contract anniversary.

Veteran-Owned Business

Certified. Mission-aligned. Compliance-ready.

Microsoft Partner

Microsoft Certified Engineers with real-world implementation experience.

Who We Serve

Enterprise-Grade Microsoft Support, Built for How Your Team Actually Works.

Your team runs serious Microsoft infrastructure. Your support should run like it matters. Here are three situations where Onshore makes the difference.

Your Microsoft environment has outgrown your support.

Your team runs Azure, M365, Dynamics, or hybrid infrastructure, and the current support arrangement isn't keeping up. Break-fix tickets stall, escalations go nowhere, and your engineers spend more time chasing vendors than solving problems. Onshore provides dedicated, hands-on coverage across the full Microsoft stack.

See our service

You need a named team, not a ticket queue.

You want a TAM who knows your environment, SLAs that carry real financial accountability, and US-based engineers who resolve issues directly in your tenant. Every Onshore package includes all three, starting at the entry tier.

See our guarantees

Your support cost should be predictable.

Whether you are evaluating Microsoft Unified for the first time, replacing it, or looking for a more cost-effective alternative, Onshore provides the same enterprise-grade coverage at a fixed annual cost. No spend-linked formulas. No qualification thresholds.

See how the cost compares

What We Provide

Reactive. Proactive. Advisory. All in One Package.

Onshore Unified Support combines three types of Microsoft support into a single, hour-governed annual package. Hours are flexible across all three categories with no pre-allocation required.

Reactive

Incident response, troubleshooting, root cause analysis, and cross-product issue management across your full Microsoft environment.

Proactive

Semi-annual health checks, patch and update guidance, performance optimization reviews, and security posture assessments.

Advisory

Architecture guidance, licensing optimization, roadmap alignment, and Zero Trust security hardening consultation.

Included on Every Tier

✓

Dedicated Technical Account Manager

✓

Financially Backed SLA Remedies

✓

Quarterly Business Reviews

✓

Microsoft Escalation Management

✓

Smart-Flex Rollover

Our Commitments

Four Guarantees That Come with Every Package

Not marketing language. Contract commitments. These four things apply at every tier, from Launch to Enterprise.

Cost Certainty

Fixed annual pricing, independent of your Microsoft licensing spend. Your rate is locked in at contract signing and does not move as Microsoft raises EA prices.

Speed and Accountability

15-minute P1 response, 24/7/365. Financially backed SLAs with invoice credits for missed targets. No claim form, no dispute process.

US-Based Delivery

100% US-based engineers in rural delivery centers. No offshore routing, no handoffs. Compliance-friendly staffing for healthcare, finance, and government contracting.

Definitive Resolution

Every ticket reaches a documented conclusion: resolved, workaround provided, Microsoft escalation initiated, or a written assessment. No ticket ends in limbo.

Client Feedback

What Our Clients Say

“

I am a huge fan of OnShore Technologies and what they stand for. I appreciate the partnership and the honest straight forward work with our Engagement Manager.

Jim Mason

Vice President Software Engineering, Little Caesars Pizza

“

Onshore's IT support and ServiceNow expertise have positively impacted our global IT operations at McWane. Their collaborative approach and support have boosted user satisfaction by 45%, largely due to reduced incident resolution times.

Lynn Lovelady

CIO, McWane

“

I cannot even begin to express how well they've performed without tears of joy interrupting my words. Compliments to the service team's ability to follow through, execute successfully and timely, flexibility for changing business needs, excellent reporting, and a healthy level of anticipation of the company's needs.

Mike Foster

Director IAM Operations, Nike, Inc.

Insights

Resources for IT Leaders

View all articles

Cybersecurity

When Everything Fails: Break Glass Accounts

The engagement looked routine on paper. A customer was ready to convert their primary custom domain in Entra ID from managed to federated authentication —…

Shane Cribbs · April 14, 2026 Read

Unified Support

Maximize Unified Support Savings with Onshore’s Rural Outsourcing Model

Introduction: A Smarter Way to Cut IT Support Costs As enterprises continue to face rising Microsoft Unified Support costs, IT leaders are actively seeking more…

Shane Mayes · February 1, 2026 Read

Common Questions

Answers Before the Call

The questions we hear most from IT leaders evaluating their Microsoft support options.

What happens if you miss a response SLA? +

We track SLA performance and apply credits to your next invoice when we find a miss. No claim form, no call required. And if SLAs are missed consistently over two consecutive months, you have the right to terminate without penalty.

Are your engineers really 100% US-based? +

Yes. Every engineer works from Onshore's rural US delivery centers. No offshore routing, no handoffs, no exceptions. Single-timezone alignment on every engagement.

What is the minimum to get started? +

No minimum Microsoft spend is required to qualify. Annual packages start at 100 hours and scale from there. Every package includes a named TAM, financially backed SLAs, and Smart-Flex rollover.

What Microsoft products do you support? +

Azure (all generally available services), Microsoft 365, Power Platform, Dynamics 365 Sales, Windows Server, SQL Server, Exchange (cloud and hybrid), Intune, and hybrid identity environments including Entra ID. See the full scope.

Getting Started

From First Call to Full Coverage.

Structured onboarding. Most clients are live within 10 to 45 days.

Schedule a Call

Exploration Call

30 minutes. We learn your Microsoft environment and support history. No commitment.

Your Proposal

Package recommendation based on your footprint, with a named TAM and full scope detail.

Onboard and Go Live

Discovery, access setup, and a structured pilot before full go-live. First QBR within 90 days.