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Real Microsoft issues, real resolutions, real perspective. From our support practice to yours.

When Everything Fails: Break Glass Accounts
Cybersecurity

When Everything Fails: Break Glass Accounts

The engagement looked routine on paper. A customer was ready to convert their primary custom domain in Entra ID from managed to federated authentication —…

Shane Cribbs · April 14, 2026 Read
Maximize Unified Support Savings with Onshore’s Rural Outsourcing Model
Unified Support

Maximize Unified Support Savings with Onshore’s Rural Outsourcing Model

Introduction: A Smarter Way to Cut IT Support Costs As enterprises continue to face rising Microsoft Unified Support costs, IT leaders are actively seeking more…

Shane Mayes · February 1, 2026 Read

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